Terms and Conditions
Fertilization and Irrigation Service Guidelines
For your convenience, services automatically renew year to year until Premier Landscaping, Inc. (Premier) is noti ed by the customer that changes need to be made to the account.
Premier irrigation services are currently only being o er to Fertilization 7-step customers. Please call or text the o ce 316.733.4773 to get on the schedule.
Help your Fertilization and Irrigation technicians by ensuring they have access to all service areas, irrigation clocks, and by keeping your beloved pets inside or contained until service has been completed.
While we like to promote adequate watering, our technicians prefer not to get SOAKED on the job! Please keep them dry by ensuring that sprinklers are concluded no later than 7am.
***See our website FAQ’s for proper watering guidelines***Day of Service modi cations cannot be guaranteed because our technicians are already on the road early in the morning, but we will do our best to accommodate requests if possible. Please make sure to reply to your scheduling text message with any requests. There is a real person on the other end of the text message! 🙂
We are an eco-conscious company and try to route as efficiently as possible. As such, it could be several weeks before we are back in your neck of the woods, so help us stay green and be mindful of unnecessary rescheduling.
Our technicians watch the weather LIKE A HAWK! Should there be inclement weather conditions in your area, your technician will automatically reschedule your service to be completed as soon as possible.
Spot weed treatments: You can never fully prevent weeds in your lawn, but Premier does provide free service calls for any of our 7-step lawn care program customers. If you see any weeds between your applications, give us a call or text and we will be happy to visit your property and spot treat the area free of charge in between applications. Customers not on the 7-step program will be charged a service fee.
Fall Overseeding services will only be offered to Premier 7-step lawn care program customers. Please see our seeding guidelines at https://premier-landscape.com/site/wp-content/uploads/Seeding_Letter.pdf. If we are experiencing drought-like conditions or watering restrictions, seeding services will not be provided.
We pride ourselves on communication, so please keep us in the loop on any informational changes that need to be made to your account such as updated phone numbers, address, mowing/watering days, payment info, etc.
. Premier is committed to making a good faith e ort to notify the customer the day prior to service via text message or email.
Any suspected damage from a Premier service must be reported within 24 hours such as, but not limited to a broken gate, damaged fence, equipment track marks or ruts, etc. If Premier does cause any damage, Premier will be responsible for xing the issue themselves and with their own contractors. If a customer decides to get something xed on their own, Premier is not responsible for paying that fee.
Fall and Winter applications can be di cult for our Fertilization Technicians if your yard is covered in leaves. Please have these cleaned up prior to us coming out. If your yard is covered in leaves when we put down your application, the grass will not see best results.
For your security, Premier offers flexible and PCI compliant payment options:
Seasonal Pre-pay: pay for the season prior to the expiration date set on the pre-pay letter sent out to all customers in January.
Auto Pay: pay at the time of service billed to a card/ACH account on le..
Monthly Budget Billing: pay the total annual service amount divided into equal monthly payments and billed to a card/ACH account on le.
Beginning January 1, 2026, customers must have a credit card on le for all services. Customers will only be charged after services have been completed.
Payment must be received within 30 days and prior to getting your next fertilization service / application.
Premier Landscaping, Inc. does not discriminate in our services on the basis of race, color, religion, creed, gender sexual orientation, gender expression or identity, age, national origin, disability, marital status, veteran or military status. At Premier, we are always committed to providing an inclusive and welcoming environment to all employees, customers and vendor partners.
At Premier, our team members are our most important asset. Premier reserves the right to cancel any customers who do not treat all Premier team members with dignity and respect.
These "Service Guidelines" are not intended to be an exhaustive list of every scenario nor a “contract”, but a set of general guidelines in order for Premier to provide all customers with a consistently high level of service.
Premier reserves the right to make changes to these Terms at any time, and such changes will be e ective immediately upon being posted to premier-landscape.com website. Each time a customer uses the Premier website, it is recommended to review the Terms and Conditions.
FAQ’s
Lawn Care Scheduling FAQ’s
A: Office hours are generally 9am to 4pm. Our technicians like to be at their first stop by 7am and are usually finished with their day by early afternoon. We do this to avoid the afternoon heat and wind through the summer. When temperatures are cooler, we have to wait until the temperatures are above freezing before we can take the trucks outside, so we sometimes have a later start in the early spring and in fall. Don’t forget you can text us anytime at 316.733.4773.
A: Make sure the gate is unlocked, the dog is inside, and the lawn is cleared of debris and toys. We love your dog as much as you do, but treating your yard is a lot harder when Fido thinks we’re here to play.
A: It is recommended but not necessary. Please do have your lawn mowed if it is overgrown before service. Overgrown grass makes it more difficult to get our treatments to the roots of your lawn – making it less likely you’ll get the results you want!
A: We get it, life happens and sometimes a reschedule is in order. Please give us a call or text at 316.733.4773 to let us know ASAP, and we’ll do our best to find a day and time that works better for you. Day-of requests cannot be guaranteed since our drivers are already on the road, but we will do our best to accommodate. Fertilization customers get 1 free reschedule per year. Please do not make a habit of rescheduling at the last second.
Lawn Care FAQ’s
A: We work hard to help you get a perfect lawn with each treatment, however, it’s important for customers to have realistic expectations about lawn care. Despite our best efforts, there are many natural factors that are beyond our control and yours. Turf care is much more complex than just a treatment. Turfgrass is a living plant that is affected by the environment, weather patterns, cultural practices, pests, insects, traffic, pets, and many other natural variables we simply can’t control. To expect your lawn to always be perfect is unrealistic. You must be willing to be patient, allow our service and Mother Nature the time to permit the lawn to succeed.
A: A healthy, weed-free lawn cannot occur instantly or by one treatment. Beautiful lawns simply come with time and patience. However, with our treatments, you will see change happen quicker. Each of our treatments works with the other, and each will reduce weeds and improve the health of your lawn. Depending on your lawn’s condition, you can expect to have a beautiful, healthy lawn within a year or two, sometimes faster.
A: We know you’re looking forward to getting outside and enjoying your backyard – but it’s important to let the product dry completely before traffic is allowed on the lawn.
We recommend waiting to mow until the day after your application, watering the application in before mowing, and mulching grass clippings 2-3 times before bagging, if possible. Your lawn care technician will happily answer any specific questions you might have about altering your normal lawn maintenance routine after our treatments. Your lawn care technician will not happily carry you across the lawn until our treatments dry, but thanks for asking.
A: We don’t mow, we make it GROW! If you need a mowing referral, please send us text.
A: We recommend waiting 1 hour to allow for drying before going out on your yard after receiving your application or lawn care service.
A: All lawns have their own personalities. You may be dealing with different turf and grass types. Shade versus full sun and soil types usually play the biggest role in dry conditions and lawn health.
A: After spraying your weeks, you should wait 7-10 days to see the effects of weed control production to begin to take place. In this time frame, you’ll begin to notice the leaves of the weeds curl. Please wait 7-10 days before calling or texting Premier for any follow-up applications.
A: Fungicide prevents the lawn disease from spreading, but the unsightly grass will need to grow out and that takes time (usually 5-7 days). Also, most fungicides are only good for so long and then they will need a follow up application. For more information, please talk with your technician.
A: Spring mowing should begin when your soil is firm but not damp. This can damage your lawn, causing unsightly mud marks. Also avoid mowing when frost is present on your grass.
A: Relax! It’s all going to be ok. It happens to the best of us. With proper care (water, mowing, and nutrition) to the entire lawn, it will most likely go away on its own without having to do anything! A healthy lawn will naturally fix itself with proper routine care; many times, less is more. Don’t hesitate to text us a picture of your problem area and hopefully we can tell you what’s going on or come by can take a closer look.
A: You’re not alone! When temperatures are above 80 degrees, it can be tough on the Fescue grass that make Kansas lawns look so good in Spring and Fall. To keep your lawn from going brown, you should water it at least 3-4 times per week with about an inch of water per watering.
Fertilizer is not a replacement for water, and even the best sprinkler systems are only 80% effective. Remember – we do live in a desert! It can be several weeks without natural rainfall, so if you’re not filling in those gaps, your lawn can suffer.
Want to test this yourself? Try pushing a screwdriver down into the soil. If it stops about an inch deep, your lawn needs more water!
Irrigation FAQ’s
A: Yes, if soil doesn’t get a chance to dry out it won’t breathe and could cause disease and soil problems. This is why we say never water more than 4 x week even in the hottest days of Summer.
Billing FAQ’s
A: All after service statements are emailed the day of service completion. Please make sure we have an active email on file. Each customer is sent an additional 2 payment reminders. If no payment is received within 60 days, we will mail you statement. We went “green” years ago, so we like to avoid paper mail if possible.
A: We offer multiple options for payment. 1) Many customers like to pay for their 7-step Fertilization program in full at the beginning of the season. This option is given with a discount if paid in full prior to the completion of the first Spring application. 2) Feel free to pay after each service has been completed. You can pay online using your customer portal log-in or call the office and pay over the phone. 3) Another option is to set up an autopayment plan with a designated credit card you place on file.
A: Your bill is due upon receipt.
A: You do not have to use the customer portal if you do not want. Please feel free to call or text the office whenever you need something. 316.733.4773
Still have a burning question?
Give us a call or text at 316.733.4773 or contact us at https://premier-landscape.com/contact-premier-landscape/—our customer service team is happy to help!